Call center

Immediate response and valuable feedback

All HSG Zander services are channelled through our call centre and helpdesk.

It is a resource permanently available for our clients, which makes it possible to quickly resolve all queries and requests, notify of incidents and monitor the execution of the corrective measures in real time.

How to contact

• Telephone 902 HELP FM (use the letters of the telephone keypad or dial 902 43 57 36) for Spain
• Telephone 707 782 012 for Portugal
• Via our website or the link for each client. 

Both communication channels with the call centre and helpdesk are available 24 hours.

Assistance process

1. The call center and help desk receives the user’s communication by telephone or online.
2. All necessary information is collected on the query or incident.
3. The tasks to be performed are assigned to each specialist.
4. Real time monitoring is performed to confirm execution of the measures.
5. The information is recorded in the call center and helpdesk monitoring system.

This process makes it possible to guarantee compliance with contractual intervention periods and that the required measures are immediately adopted, depending on the priority levels. The register held by the call center also provides valuable information for decision making, service improvement and cost optimization.

With HSG Zander, a call or message is enough to resolve any unforeseen circumstances. Check it out.